Unified Communications
Unified Communications gives you the power to simplify your business processes.
What is Unified Communications? UC takes all of your business communication processes
and streamlines them into one unified approach. This allows you to combine your
voice mail, and email and integrate your contacts from outlook into a user friendly
interface that allows you to make calls from your PC. UC also allows for greater
transparency on inbound calls. It can screen pop an incoming call with customer
contact information which creates better visibility and allows you to prioritize
your workload.
UC also allows you to combine video, instant messaging, and conferencing capabilities
from one interface. For staff that work remotely, or find themselves on the move,
advanced mobility can integrate with your cell phone, home, or desk phone so your
customers can reach you using one number regardless of your location.
UC also allows your workforce to quickly and easily find on-site and/or remote users
- to discover who is available, and choose the best method of contact. Unified Communications
is all about simplicity which allows businesses to respond quickly to customer needs
and to develop a more efficient workflow.
Many customers see a return on investment within the first year. Unified communications
helps reduce costs company wide be streamling business processes, putting critical
information within reach, and eliminating both missed calls and the need for expensive
third party conference solutions.