I Could Use Some Help...

Below are common questions you may find yourself asking if you're new to telecom systems. We thought we'd put together a page that helps answer some of these questions and direct you to where you need to go.

I've heard about Voice Over IP (VOIP). Do I need it?

VOIP is a product that can connect to your software applications and provide an integrated and efficient end user experience; however, it may not be a fit for your company depending on your situation. To learn more about VOIP and why your company may or may not need it, see some questions further down the page.

I have a mobile workforce.

Is your company fast-moving, with users in and out of the office, or employees that work from home? Do you have multiple points of contact that can be made easier by issuing one number for all of the communications devices (cell phone, home phone, Fax, and desk phone)? Do you need the tools to help manage out-of-office workers or measure their productivity? VOIP systems today can help manage multiple points of contact and employees that work outside of the office. To learn more about the VOIP systems that could work for you, start here.

I'm a small business and price is a concern; I just need something that works.

Are you looking for something simple that is easy to use, reliable, and has the flexibilty to add features in the future if you need them? Have you purchased technology in the past that didn't live up to your expectations? Would you like to take advantage of tax credits or other SMB pruchasing incentives? If that is the case, you may want to enquire about the Toshiba and NEC products. Each Manufacturer has an outstanding reputation for quality products with competitive pricing. They also give you the flexibilty to add more advanced features if/when you need them. Ask us about possible tax credits that may help reduce out-of-pocket up-front costs. You can learn more about our Toshiba and NEC products here.

I run a growing business; I need something that can grow with us.

Companies that grow quickly need flexibilty in the product they choose. Voice Over IP (VOIP) systems allow for companies to add users and apllications on the fly. Most resources are built into the system where it takes a license to activate a new user or specific feature that you may need. IP systems can also allow you to add another site or a remote user more efficiently than tradittional systems because of the technology. These systems are easy to manage, add or change users, add advanced features such as call center software or remote users, and add new locations as you grow. You may want to look at ShoreTel or Zultys.

How can I upgrade my existing phone system to the latest capabilities?

You may be able to add or upgrade your existing system to a solution that combines both VOIP and Digital technology. Both Toshiba and NEC have done a good job of taking existing customers and migrating them into the future to add new features and applications. This gives customers protection on there initial investment and allows them to ad VOIP capabilites. To learn more about your existing equipment and the possibility of upgrading to VOIP, call us today.

I need an advanced system; my business has a lot of moving parts. We run a lot of software applications, so how can we tie them into the phone system? How can we manage everything from one place?

Companies that require advanced systems should focus on VOIP products. Many VOIP systems have open databases to allow different types of Software to work together with the phone system. VOIP systems can pop up incoming calls with a customer file based on caller ID or allow you to dial out from a contacts list. VOIP systems typically allow for one interface to manage the phone system, the voicemail or mulitple systems. If you are a dynamic organization with a lot of changes, having a system that is easy to manage and make changes becomes critical. Ask us about which VOIP systems may best fit your organization.